Managing Difficult Conversations

Category: Master Class - Other

Date: May 23rd 2022 9:00am until 4:30pm

Location: Zoom


Managing Difficult Conversations

series of study events available for  

HoS, DME, Deputy Deans, TPD’s and Senior Medical Educators 


Delivered over Zoom – please ensure you have the latest version installed on your desktop or smartphone!


Cohort 4: Monday 23rd & Tuesday 24th May 2022

Provider: Ann Terry & Alistair Duns

Course ID:  M0071


About the course:

●Understand what makes a conversation difficult and be able to prepare for it
● Recognise the importance of stress management before and during the interaction
● Identify the key components of a psychologically safe environment
● Utilise the skills of communication and listening to generate positive outcomes
● Describe strategies for handling difficult conversations

Please book directly through Max Course

Please email with any questions, before and on the day.